Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our photo zone rental services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our photo zone rental services, including your name, contact details, event information (date, venue, type), decoration preferences, and payment information. This helps us deliver personalised setup options and manage your booking effectively.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality photo zone services and includes:
- Processing rental bookings and managing event schedules
- Recording event details and setup preferences
- Managing delivery and installation arrangements
- Processing payments and managing rental billing
- Communicating setup details and timing updates
- Maintaining theme preferences for future events
We handle your information responsibly, using it solely for your event requirements and essential business operations.
3. Event and Venue Information
Your event details, venue specifications, setup requirements, and decoration preferences are stored securely and treated as confidential. We maintain these records to ensure appropriate setup planning and timely service delivery.
Event information is accessed only by our installation team and is stored on secure systems with restricted access. We maintain this information for 2 years for customer service and repeat booking purposes.
4. Photography and Social Media
We may take photographs of our setups for quality control and portfolio purposes. With your explicit consent, we may use images for marketing or social media. Separate written consent is required for any images featuring event guests.
Photography is managed respectfully, with images stored securely and used only according to permissions granted. You may withdraw consent for image use at any time.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and event information. All client data is stored on encrypted systems with access limited to authorised team members. Physical booking records are securely stored and shredded when no longer needed.
Our installation team follows strict confidentiality agreements regarding client information and event details.
6. Theme Preferences and Setup History
We maintain records of your preferred decoration styles, colour schemes, and setup history to provide consistent service across events. This information helps us understand your aesthetic preferences and improve service personalisation.
Theme preference information is maintained as part of our customer service process and is accessed only by the design team.
7. Legal Basis for Processing
By booking our photo zone rental services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, setup coordination, venue requirements, and business administration.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors for transaction handling, and venue coordinators for access arrangements with your consent.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or event details to other companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and event data for as long as necessary to fulfil our services and legal obligations. Event booking records are typically maintained for 2 years after your last booking to facilitate rebooking preferences, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance purposes. Event setup information is reviewed annually for relevance.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025